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Title: Collections/Recovery Specialist Company: Beacon Funding
Location: Portsmouth, NH
Job Description:
The Collections/Recovery Specialist will be responsible for locating, communicating,and negotiating with customers regarding their delinquent accounts by mail,telephone, email, and other means. The Collections/Recovery Specialist will be expected to collect payments, negotiate payment plans, resolve discrepancies,negotiate settlements, skip trace customers, arrange for the recovery of equipment,and deal with third parties including attorneys, recovery agents, insurance companies, and our internal staff.
Job Responsibilities:
Handle a portfolio of customer accounts.
Utilize various negotiation techniques and strategies to negotiate and collect payments and settlements on delinquent accounts.
Exercise various skip tracing techniques and collection strategies to locate missing customers and equipment.
Provide customers with options to bring their account current in a professional manner.
Utilize a variety of web-based tools for research and collections of delinquent accounts.
Make high volume of outbound calls and take high volume of inbound collection related calls.
Adhere to all local, state, and federal laws governing the debt collection industry.
Accurately input and record all collections activities into a CRM system.
Assist our asset recovery division with finding and arranging for pickup of equipment from defaulted leases.
Interact with management regarding assigned portfolio of accounts.
Perform other duties and responsibilities as assigned.
Job Requirements:
Strong computer skills
Exceptional organizational skills and attention to detail
Ability to read and understand equipment financing orcommercial lease agreements
Minimum of two years related work experience
Must be able to multi-task
Possess a positive, energetic and detailed oriented attitude
Ability to work well in a high volume business environment
Strong customer service skills
Stability of employment
Competitive base salary
Business expense reimbursement
401K with profit sharing
Medical, dental & vision insurance