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Title: Inside Sales Supervisor Company: Beacon Funding
Location: Chicago - West Loop
Job Description:
The Inside Sales Supervisor is a key member of the Beacon Funding management team. The successful candidate will provide leadership and development for their team to meet or exceed performance expectations, and create a culture that attracts and retains the best sales talent. The supervisor will serve as an inspiration, role model, and coach for their team, resulting in high levels of customer satisfaction, professionalism, sales performance, and employee engagement. The supervisor will also share best practices both within and across teams to support the achievement of the overall business goals. The supervisor will also provide feedback, recognition, and coaching to drive business results, and support each team member’s professional development.
Job Responsibilities:
Responsible and accountable for the daily operation and performance of a team of salesprofessionals
Meet and/or exceed revenue, sales, and operational performance goals through the effectivemanagement of a sales team
Manage, train, and motivate sales representatives to ensure achievement of sales goals,quality metrics, productivity standards, and compliance expectations
Drive efficient and accurate service delivery through solid coaching, communication, andperformance management practices
Conduct presentations, team meetings, and one-on-one meetings to provide status of sales,financial, and operational performance of their team and overall business
Assess team performance, develop performance improvement strategies, and identify action plansfor each team member to maximize their contribution to the team and business
Assess individual performance and effectively deliver regular coaching and performancefeedback to each team member to optimize their performance and support their personaldevelopment plans
Participate in recruiting and selection process to attract and onboard the most qualified salestalent
Ensure the security and confidentiality of all customer information and Company records incompliance with organization and regulatory guidelines
Work collaboratively with peers, team members, internal and external operations, and financeteams to meet performance, financial, and customer satisfaction objectives
Perform other duties as required
Job Requirements:
Bachelor’s degree and 3 years supervisory experience; inside sales center experiencepreferred
Ability to perform call center performance analysis?
Demonstrated ability to drive individual and team sales and productivity performance
Effectively deliver team communications, individual performance assessment, coaching,and feedback that results in goal achievement and a highly engaged workforce
Strong organizational, critical thinking, analytical, and problem resolution skills
Proven success in developing and managing high performance sales teams
Strong written and verbal communication and collaboration skills
Dependable, reliable, and flexible
Able to satisfy requirements of pre-employment screening
Highly competitive salary and incentives
Business expense reimbursement
401K and profit sharing
Medical, dental, and vision insurance